Contact Us

Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to flag an issue with a bonus offer? This page explains how consultancyafrica.com works and the best way to reach us about the content you find on the site.

What we can help with

Online Casinos is an independent review and comparison site covering online casinos available to players in the United States. We're not a casino ourselves, and we don't process deposits, withdrawals or account registrations for any of the operators listed here. That means the kind of enquiries we're best placed to answer are about our content, not about a specific player's account.

• Corrections or updates to a casino review, rating, or bonus offer listed on the site
• Questions about how we compare and rank casinos, including our use of ratings and editorial criteria
• Feedback on missing information, outdated licensing details, or broken links
• General questions about how online casinos work, RTP, licensing, or payment methods covered across the site
• Media or partnership enquiries related to the site itself

What we can't help with

Because we don't operate any casino, we can't access player accounts, process withdrawals, resolve deposit issues, or intervene in a dispute between a player and an operator. If you have an account-specific problem — a delayed withdrawal, a bonus that hasn't credited, or a verification issue — you'll need to contact the casino's own customer support team directly. Most licensed operators offer live chat, email, or phone support, and their terms and conditions page will list the correct channel.

If a casino isn't responding to a complaint, US players can also raise concerns with their state gaming regulator, since licensing and consumer protection for online gambling in the US is handled at state level rather than nationally.

Before you get in touch, a few things worth checking

A lot of the questions we receive are already answered elsewhere on the site. It might save you time to check these first:

• Bonus terms — wagering requirements, game restrictions, expiry dates and maximum withdrawal caps are usually listed in the small print of each offer, and it's worth reading them before you claim anything
• Licensing — reputable US online casinos are licensed and regulated at the state level, and that licence is what gives you access to oversight if something goes wrong
• Eligibility — you generally need to be at least 21, physically located in a state where online casino play is legal, and in some cases a resident of that state
• Payment methods — options like ACH bank transfer, debit cards, digital wallets, cryptocurrency and online cash transfer services vary by operator, along with their processing times and any fees

If you're weighing up which site to try, our reviews of top-rated casino sites break down bonuses, banking options and game libraries side by side.

Responsible gambling and support services

If your enquiry relates to your own gambling habits, spending, or a concern about someone else's, we'd rather point you toward the right help than leave you without an answer. Our Responsible Gambling page covers deposit and time limits, self-exclusion programmes, and links to national and state-level support organisations. Every licensed US casino should also offer these tools directly within your account settings.

Site policies and other useful pages

For details on how we operate, our editorial approach, and the commercial relationships we disclose, see our About Us page. Our Terms and Conditions page covers the legal terms of using this site, including how our content and affiliate links work.

We read every message that comes in, though as an independent review team we can't always guarantee a fast turnaround, especially for detailed research requests. General feedback and correction requests are usually the quickest to action.